This section defines the various terminologies involved in modeling a business service in OEM Grid Control. The service modeling concepts introduced in Chapter 1, Business Service Management: An Overview, such as service target modeling, active and passive monitoring, are extended in this section.
The IT infrastructure comprising the various hardware and software components within any modern day enterprise provides a wide range of features that are critical to the very survival of the business. It is also common these days to find enterprises dependent on third party vendors for certain specific business functions. As seen in Chapter 1, these business functions provided by the IT infrastructure either internal or external, are in general referred to as business services in the systems management parlance. The business services are usually the manifestation of the collaboration between different IT components within the enterprise...