When implementing Microsoft Dynamics CRM 2011, the use of an implementation methodology is highly recommended. An implementation methodology ensures that a proven, repeatable process is followed so that nothing gets overlooked or omitted. The result is a higher-quality system that better matches the requirements of your organization.
Without following a proven methodology, the CRM system gets implemented in an improvised fashion without a clear plan, specification, or design. This often leads to delays, missed requirements, poor user satisfaction, and more expensive implementation costs.
Microsoft Dynamics Sure Step is a popular implementation methodology released by Microsoft, based on the best practices used by Microsoft Consulting Services and several of Microsoft's partners.
Sure Step provides a range of tools to help Microsoft partners envision, deploy, upgrade, and optimize the Microsoft Dynamics line of business solutions.
Sure Step can be used for the CRM 2011 and CRM Online projects, and tailored to various project types such as the rapid, standard, enterprise, agile, and upgrade projects.
Sure Step is available to Microsoft partners through the PartnerSource website (http://go.microsoft.com/fwlink/?linkid=88066).