Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

The Operation phase


Pack your bags? Not really. Go-Live broadcasted our project live in the air but our show is not over yet. Go-Live is not the end of the project. It is time now for some on-board services.

Provide post-Go-Live support

After the Go-Live cutover moment, critical challenges unfold for the end user organization. They now really need to give up on their old and familiar routines and adapt to new procedures and software features and functions—not an easy moment for them, and they need our support. Imagine somebody stepping into your office and providing you a brand-new computer stuffed with unfamiliar programs. How would that feel? Just knowing that experts are there to address their questions and concerns is a comfortable thought and will avoid any case of panic. Quality onsite support will also allow us to advise the key users on how to address specific issues and the support role in general. A good key user team will also filter various support requests. During the longer duration...