Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Controlling quality within project types


Within the Sure Step implementation project types, the execution of quality management is often emphasized and entrusted to senior roles like the project manager, solution architect, and tester. These roles assume leadership of the solution-delivery process, and as such it is seen as a natural extension of their roles to oversee the quality aspects of solution delivery. Accordingly, key activities in the Program Management and Quality and Testing cross phases are specifically called out to monitor the quality of the implementation, with the project manager, solution architect, and so on, as the owners of the execution of the deliverables. In the Program Management cross phase, key quality-focused activities include the documentation of Conditions of Satisfaction (CoS) and the execution of Tollgate Reviews. The Quality and Testing cross phase includes activities early in the delivery cycle to ensure that Quality Standards are established. Additionally...