Within the Sure Step implementation project types, the execution of quality management is often emphasized and entrusted to senior roles like the project manager, solution architect, and tester. These roles assume leadership of the solution-delivery process, and as such it is seen as a natural extension of their roles to oversee the quality aspects of solution delivery. Accordingly, key activities in the Program Management and Quality and Testing cross phases are specifically called out to monitor the quality of the implementation, with the project manager, solution architect, and so on, as the owners of the execution of the deliverables. In the Program Management cross phase, key quality-focused activities include the documentation of Conditions of Satisfaction (CoS) and the execution of Tollgate Reviews. The Quality and Testing cross phase includes activities early in the delivery cycle to ensure that Quality Standards are established. Additionally...
Customer Success with Microsoft Dynamics Sure Step
Customer Success with Microsoft Dynamics Sure Step
Overview of this book
Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Free Chapter
Background and Concepts
Solution Selling and Driving Due Diligence
Solution Envisioning with Sure Step
Managing Projects
Implementing with Sure Step
Quality Management and Optimization
Upgrading with Sure Step
Project and Organizational Change Management
A Practical Guide to Adopting Sure Step
Summary and Takeaways
Bibliography
Index
Customer Reviews