Organizational Change Management (OCM) is a discipline that provides a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state while minimizing resistance and maximizing adoption.

OCM is a critical, and sometimes overlooked, aspect for the success of business solutions delivery engagements. As discussed on several occasions in this book, business solutions encompass multiple processes and workflows of an organization, and any changes to these systems can affect the daily operations of many individuals and their behavior. In smaller organizations, where the CEO or President is often the driving force behind a project of this magnitude, companies get away with pretty much brute force or pressure from the top to "adopt or else." But the larger the organizations, and the larger the scope and impact of the project, the more critical it is for project teams to consider OCM as an integral part of...