Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Sure Step for ISVs


In the previous section, we discussed how service providers can benefit from adopting Sure Step methodology as well as the process for adoption itself. We now shift our attention to the ISVs, who develop solutions to augment the Microsoft Dynamics Core solution.

Classifying ISVs

In the Microsoft Dynamics ecosystem, the ISVs provide solutions that can be broadly classified into three areas, as follows:

  • Vertical solutions

  • Horizontal solutions

  • Complementary solutions

Industry-Vertical and Cross-Industry-Horizontal solutions were introduced in Chapter 3, Solution Envisioning with Sure Step, and the notion applies to ISVs as well. A vertical solution is a subcategory of an industry, characterized by enterprises with similar products or services. For example, automotive, chemicals, and electronics are subcategories or verticals of the manufacturing industry. A vertical solution generally covers end-to-end processes, and it is accordingly designed to meet the specific needs of a vertical...