Book Image

The Professional ScrumMaster's Handbook

By : Stacia Viscardi
Book Image

The Professional ScrumMaster's Handbook

By: Stacia Viscardi

Overview of this book

A natural and difficult tension exists between a project team (supply) and its customer (demand); a professional ScrumMaster relaxes this tension using the Scrum framework so that the team arrives at the best possible outcome."The Professional ScrumMaster's Handbook" is a practical, no-nonsense guide to helping you become an inspiring and effective ScrumMaster known for getting results.This book goes into great detail about why it seems like you're fighting traditional management culture every step of the way. You will explore the three roles of Scrum and how, working in harmony, they can deliver a product in the leanest way possible. You'll understand that even though there is no room for a project manager in Scrum, there are certain “management” aspects you should be familiar with to help you along the way. Getting a team to manage itself and take responsibility is no easy feat; this book will show you how to earn trust by displaying it and inspiring courage in a team every day."The Professional ScrumMaster's Handbook" will challenge you to dig deep within yourself to improve your mindset, practices, and values in order to build and support the very best agile teams.
Table of Contents (22 chapters)
The Professional ScrumMaster's Handbook
Credits
Foreword
About the Author
Acknowledgment
About the Reviewers
www.PacktPub.com
Preface
Index

Know your communication style


A ScrumMaster must speak and listen effectively, and all of us have a communication style. Let's examine a few communication styles and explore the potential impact to your team.

Loud or quiet?

Are you the person in the room with the loudest mouth? You know the type: a big belly laugh or a loud "What the ?!" lets you know when you're in the middle of an overpowering, loud communicator. Everything about this person is at maximum decibels and in your face; she makes sure that you hear her. While effective in that everyone can hear what she has to say, the trouble is that not everyone knows if they're being heard in return. This can cause people to shut down and just let the loud communicator run the show.

Perhaps you're at the other extreme: the team can barely hear you in a meeting. You talk with your head down, hand covering your mouth, mumbling something. Everyone leans in to hear what you're saying. Eventually, you become invisible; the meeting runs off the rails...