Cronus, USA manufactures and sells bicycles, office furniture, and computer equipment. The company has been using an antiquated accounting system for some time. Even though the current legacy system leaves more to be desired, through your persistence, you've managed to get by and get the system to a place where people are not complaining too much.
The company has created many Excel sheets and bought/created many small programs to patch the needs of the company. Even though the setup is crazy, you still manage to make it all work somehow.
One day, the management of the company comes to you and asks you to develop a system to record complaints for the items Cronus manufactures. This is to ensure that Cronus has a process in place to record feedback from customers on their products, and continues to deliver products of the highest quality.
Thinking about this process carefully and how it can be applied to your business, the current manufacturing sales process looks like the following...