We have seen how you can configure JIRA to send e-mails to notify users about updates on their issues. Although, this is only half of the story when it comes to JIRA's e-mail support.
You can also set up JIRA for it to periodically poll mailboxes for e-mails and create issues based on the e-mails' subject and content. This is a very powerful feature with the following benefits:
Hides the complexity of JIRA from business users so they can log issues more efficiently and leave the complexity to your IT team
Allows users to create issues even if JIRA can only be accessed within the internal network. Users can send e-mails to a dedicated mailbox for JIRA to poll
Adding an incoming mail server
For JIRA to retrieve e-mails and create issues from them, you need to add the POP/IMAP mail server configurations to JIRA. POP and IMAP are mail protocols used to retrieve e-mails from the server. E-mail clients, such as Microsoft Outlook and Mozilla Thunderbird, can use one of these protocols...
