We covered how users can search and report on the data they have put into JIRA, which is an essential component for any information system. JIRA provides a robust search facility by offering many different search options to users, including quick, simple, and advanced searches. You can save and name your searches by creating filters that can be rerun at later stages to save you from recreating the same search again.

JIRA also allows you to create configurable reports on projects or results brought back from search filters. Information can be shared with others through a dashboard, which acts as a portal for users to quickly get a glance of the data kept in JIRA.

In the next chapter, we will start to expand our usage of JIRA beyond the out-of-the-box features, by installing add-ons. We will start with the JIRA Service Desk add-on, which helps to change JIRA into a fully functional service desk with powerful features, such SLA management.