The project featured in this chapter is a Customer Feedback System (CFS), which is a simple module that acts like a forum where customers can just post any topics regarding a product or an issue, through which other users can give feedback. This platform can also be considered as a simple collaboration tool where customers can exchange ideas, give suggestions, and promote their own concepts.
The feedback system has been planned to look like a generic prototype, classified between a survey and a forum type application. The following wireframe will give the overall picture of the system.
The topic page: The system will have this façade open to guests, users or administrators who wants to drop in an issue for feedback. This can be customized further, for example, adding security or a login page. After posting a topic, anyone can edit, delete or respond to the issue through the buttons at the right side of the table list.
The add/edit topic page: This is a form page for...