JIRA 7 Administration Cookbook

JIRA 7 Administration Cookbook - Second Edition

By : Patrick Li

Buy this Book

JIRA 7 Administration Cookbook - Second Edition

By: Patrick Li

Buy this Book

Overview of this book

JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.

JIRA 7 Administration Cookbook - Second Edition

Credits

About the Author

About the Reviewer

www.PacktPub.com

Preface

Free Chapter

JIRA Server Administration

Introduction

Installing JIRA for production use

Upgrading JIRA with an installer

Upgrading JIRA manually

Migrating JIRA to another environment

Setting up the context path for JIRA

Setting up SSL

Installing SSL certificates from other applications

Resetting the JIRA administrator password

Importing data from CSV

Customizing JIRA for Your Projects

Introduction

Setting up different issue types for projects

Making a field required

Making the assignee field required

Hiding a field from view

Choosing a different field renderer

Creating a new field configuration

Setting up customized screens for your project

Removing a select list's none option

Adding help tips to custom fields

Using JavaScript with custom fields

Creating your own custom field types

Customizing project agile boards

JIRA Workflows

Introduction

Setting up different workflows for your project

Capturing additional information during workflow transitions

Using common transitions

Using global transitions

Restricting the availability of workflow transitions

Validating user input in workflow transitions

Performing additional processing after a transition is executed

Rearranging the workflow transition bar

Restricting the resolution values in a transition

Preventing issue updates in selected statuses

Making a field required during workflow transition

Creating custom workflow transition logic

User Management

Introduction

Creating and importing multiple users

Enabling public user signup

Managing groups and group memberships

Managing project roles

Managing default project role memberships

Deactivating a user

Integrating and importing users from LDAP

Integrating with LDAP for authentication only

Integrating with Atlassian Crowd

Setting up a single sign-on with Crowd

Setting up a Windows domain single sign-on

JIRA Security

Introduction

Granting access to JIRA

Granting JIRA System Administrator access

Controlling access to a project

Controlling access to JIRA issue operations

Allowing users to control permissions

Restricting access to projects based on reporter permissions

Setting up password policies

Capturing electronic signatures for changes

Changing the duration of the remember me cookies

Changing the default session timeout

E-mails and Notifications

Introduction

Setting up an outgoing mail server

Sending e-mails to users from JIRA

Sending notifications for issue updates

Sending notifications with custom templates

Disabling outgoing notifications

Creating mail handlers to process incoming e-mails

Setting up a project-specific from e-mail address

Integrations with JIRA

Introduction

Integrating JIRA with Confluence

Integrating JIRA with other JIRA instances

Integrating JIRA with Bamboo for build management

Integrating JIRA with Bitbucket Server (Stash)

Integrating JIRA with Bitbucket Cloud and GitHub

Integrating JIRA with HipChat

Integrating JIRA with Google Drive

Using JIRA Webhooks

Using JIRA REST API

JIRA Troubleshooting

Introduction

Troubleshooting notifications

Troubleshooting permissions

Troubleshooting field configurations

Running JIRA in safe mode

Importing data from other issue trackers

Automating tasks in JIRA

Running scripts in JIRA

Switching user sessions in JIRA

Working with JIRA from the command line

Viewing JIRA logs online

Querying the JIRA database online

Managing shared filters and dashboards

JIRA Service Desk

Introduction

Customizing the look and feel of your support portal

Capturing the right information for service requests from your customers

Setting up a knowledge base for your customers

Collaborating with your internal teams on service requests

Tracking and evaluating performance with SLA

Customer Reviews

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Installing SSL certificates from other applications

You might need to connect JIRA to other services, such as LDAP, mail servers, and other websites. Often, these services make use of SSL. In such cases, the connection will fail, and you will see the following errors in your JIRA log file:

javax.net.ssl.SSLHandshakeException: 
sun.security.validator.ValidatorException: PKIX path building failed:  
sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification
path to requested target

Getting ready

For this recipe, we will use the Java keytool utility, so make sure you have the following configuration set up:

Obtain the SSL certificate from the target system.
Ensure that the JAVA_HOME environment variable is set properly.
Make sure you know which JDK/JRE JIRA is using. You can find this information on the System Info page, where you need to look for thejava.home property.
Make sure your JRE/JDK's bin directory is added to your PATH environment variable, and the keytool command will output its usage.
Obtain the password for the Java trust store used by JIRA.

How to do it...

In this recipe, let's assume we want to connect JIRA to an LDAP server that is running on SSL. Perform the following steps to make it a trusted site inside JIRA:

Open up a command prompt and go to the directory where the certificate file resides.
Import the certificate into the trust store by running the keytool -import -alias tomcat -file file.cer JAVA_HOME\jre\lib\security\cacerts command, where file.cer is the certificate file.
Restart JIRA to apply the changes.

How it works...

When JIRA attempts to connect to an SSL-protected service, it will first check whether the target service's certificate can be trusted. This is done by checking to see whether the certificate is present in what is called the trust store. If the certificate is not present, the connection will fail.

The trust store is typically a KeyStore repository called cacerts and is located in the $JAVA_HOME/lib/security directory on the server.

We used the keytool utility to import the certificate to our local trust store, so the target service will be registered as a trusted service and allow JIRA to successfully connect to it.

JIRA 7 Administration Cookbook - Second Edition

By : Patrick Li

JIRA 7 Administration Cookbook - Second Edition

By: Patrick Li

Overview of this book

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JIRA 7 Administration Cookbook - Second Edition

Installing SSL certificates from other applications

Getting ready

How to do it...

How it works...