Book Image

JIRA 7 Administration Cookbook - Second Edition

By : Patrick Li
Book Image

JIRA 7 Administration Cookbook - Second Edition

By: Patrick Li

Overview of this book

JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.
Table of Contents (15 chapters)
JIRA 7 Administration Cookbook - Second Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface

Troubleshooting field configurations


In this recipe, we will determine why a given field is not displayed while viewing an issue and look at how to troubleshoot it.

How to do it...

Perform the following steps to troubleshoot why a field is not displayed:

  1. Navigate to the issue that has missing fields.

  2. Select the Where is my field? option from the Admin menu.

  3. Select the field that is missing to start troubleshooting.

How it works...

The Field Helper tool examines field-related configurations, including the following:

  • Field context: This checks whether the field is a custom field. The tool will then check whether the field has a context that matches the current project and issue type combinations.

  • Field configuration: This verifies whether the field is set to hidden.

  • Screens: This verifies whether the field is placed on the current screen based on the screen scheme and issue type of the screen scheme.

  • Field data: This verifies whether the current issue has a value for the field, as custom fields without...