Book Image

JIRA 7 Essentials - Fourth Edition

By : Patrick Li
Book Image

JIRA 7 Essentials - Fourth Edition

By: Patrick Li

Overview of this book

Atlassian JIRA is an enterprise-issue tracker system. One of its key strengths is its ability to adapt to the needs of the organization, ranging from building Atlassian application interfaces to providing a platform for add-ons to extend JIRA's capabilities. JIRA 7 Essentials, now in its fourth edition, provides a comprehensive explanation covering all major components of JIRA 7, which includes JIRA Software, JIRA Core, and JIRA Service Works. The book starts by explaining how to plan and set up a new JIRA 7 instance from scratch for production use before moving on to the more key features such as e-mails, workflows, business processes, and so on. Then you will understand JIRA's data hierarchy and how to design and work with projects in JIRA. Issues being the corner stone of using JIRA, you will gain a deep understanding of issues and their purpose. Then you will be introduced to fields and how to use custom fields for more effective data collections. You will then learn to create new screens from scratch and customize it to suit your needs. The book then covers workflows and business processes, and you will also be able to set up both incoming and outgoing mail servers to work with e-mails. Towards the end, we explain JIRA's security model and introduce you to one of JIRA’s new add-ons: JIRA Service Desk, which allows you to run JIRA as a computer support portal.
Table of Contents (17 chapters)
JIRA 7 Essentials - Fourth Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface

Working with issues


As we saw, issues are the center of JIRA. In the following sections, we will look at what you, as a user, can do with issues. Note that each of the actions will require you to have specific permissions, which we will cover in Chapter 9Securing JIRA.

Creating an issue

When creating a new issue, you will need to fill in a number of fields. Some fields are mandatory, such as the issue's summary and type, while others are optional, such as the issue's description. We will discuss fields in more details in the next chapter.

There are several ways in which you can create a new issue in JIRA. You can choose any of the following options:

  • Click on the Create button at the top of the screen

  • Press  C on your keyboard

This will bring up the Create Issue dialog box, as shown in the following screenshot:

As you can see, there are quite a few fields, and the required fields will have a red asterisk (*) mark next to their names.

The administrator configures what fields will be part of the...