Book Image

JIRA 7 Essentials - Fourth Edition

By : Patrick Li
Book Image

JIRA 7 Essentials - Fourth Edition

By: Patrick Li

Overview of this book

Atlassian JIRA is an enterprise-issue tracker system. One of its key strengths is its ability to adapt to the needs of the organization, ranging from building Atlassian application interfaces to providing a platform for add-ons to extend JIRA's capabilities. JIRA 7 Essentials, now in its fourth edition, provides a comprehensive explanation covering all major components of JIRA 7, which includes JIRA Software, JIRA Core, and JIRA Service Works. The book starts by explaining how to plan and set up a new JIRA 7 instance from scratch for production use before moving on to the more key features such as e-mails, workflows, business processes, and so on. Then you will understand JIRA's data hierarchy and how to design and work with projects in JIRA. Issues being the corner stone of using JIRA, you will gain a deep understanding of issues and their purpose. Then you will be introduced to fields and how to use custom fields for more effective data collections. You will then learn to create new screens from scratch and customize it to suit your needs. The book then covers workflows and business processes, and you will also be able to set up both incoming and outgoing mail servers to work with e-mails. Towards the end, we explain JIRA's security model and introduce you to one of JIRA’s new add-ons: JIRA Service Desk, which allows you to run JIRA as a computer support portal.
Table of Contents (17 chapters)
JIRA 7 Essentials - Fourth Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface

Summary


In this chapter, we looked at how JIRA can stay in touch with its users through e-mails. Indeed, with today's new gadgets, such as smartphones and tablets, being able to keep users updated with e-mails is a powerful feature, and JIRA has a very flexible structure in place to define the rules on who will receive notifications.

We also very briefly mentioned some of the security rules about who can receive notifications. JIRA performs security checks prior to sending out notifications for two very good reasons: first, there is no point sending out an e-mail to a user who cannot view the issue; second, you will not want unauthorized users to view the issue and receive updates that they will not know about.

In the next chapter, we will look into the security aspects of JIRA and how you can secure your data to prevent unauthorized access.