Book Image

Mastering Microsoft Dynamics CRM 2016

By : Deepesh Somani
Book Image

Mastering Microsoft Dynamics CRM 2016

By: Deepesh Somani

Overview of this book

Microsoft Dynamics CRM is the most trusted name in enterprise-level customer relationship management. The latest version of Dynamics CRM 2016 comes with some exciting extra features guaranteed to make your life easier with Dynamics CRM. This book provides a comprehensive coverage of Dynamics CRM 2016 and helps you make your tasks much simpler while elevating you to the level of an expert. The book starts with a brief overview of the functional features and then introduces the latest features of Dynamics CRM 2016. You will learn to create Word and Excel templates, using CRM data that will enable you to provide customized data analysis for your organization. You will understand how to utilize Dynamics CRM as an XRM Framework, gain a deep understanding about client-side scripting in Dynamics CRM, and learn creating client-side applications using JavaScript and Web API. We then introduce visual control frameworks for Dynamics CRM 2016 mobile and tablet applications. Business Process Flows, Business Rules, and their enhancements are introduced. By the end of this book, you will have mastered utilizing Dynamics CRM 2016 features through real-world scenarios.
Table of Contents (20 chapters)
Title Page
Credits
About the Author
Acknowledgment
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Uploading the template to Dynamics CRM


After the document template has been prepared, the next step is to upload the template back into Dynamics CRM. The following steps show how it is done:

  1. Navigate to Settings | Templates:
  1. Click on Upload Template:
  1. Click on the browse button and select the document modified in Step 3:
  1. Click on the Upload button; the following screen appears:
  1. Just like in Step 1, you can also upload templates on any of the record forms or while being on any of the entity views:

Using the uploaded document templates in Dynamics

After the word templates have been imported into Dynamics CRM, the next thing we'd like to do is generate information using the templates:

  1. Navigate to the record form for which you want to generate the document using the uploaded template. Navigate to More (...) | Word Templates:
  1. Check whether the uploaded template appears in the list of Word Templates.
  2. Click on the template name to download the document.
  3. Open the document to view its contents: