BrownField Airline is one of the fastest growing low-cost, regional airlines, flying directly to more than 100 destinations from its hub. As a start-up airline, BrownField Airline started its operations with few destinations and few aircrafts. BrownField developed its home-grown PSS application to handle their passenger sales and services.
This use case is considerably simplified for discussion purposes. The process view in the following diagram shows BrownField Airline's end-to-end passenger services operations covered by the current PSS solution:
The current solution is automating certain customer-facing functions as well as certain internally facing functions. There are two internally facing functions, Pre-flight and Post-flight. Pre-flight functions include the planning phase, used for preparing flight schedules, plans, aircrafts, and so on. Post-flight functions are used by the back office for revenue management, accounting, and so...