Book Image

User Experience Mapping

By : Peter W. Szabo
Book Image

User Experience Mapping

By: Peter W. Szabo

Overview of this book

Do you want to create better products and innovative solutions? User experience maps will help you understand your users and improve communication with them. Maps can also champion user-centricity within the organization. This book is the first print resource covering two advanced mapping techniques—the behavioral change map and the 4D UX map. You’ll explore user story maps, task models, and journey maps, while also creating wireflows, mental model maps, ecosystem maps, and solution maps. You’ll learn how to use insights from real users to create and improve your maps and products. The book delves into each major user experience map type, ranging from simple techniques based on sticky notes to more complex map types, and guides you in solving real-world problems with maps. You’ll understand how to create maps using a variety of software products, including Adobe Illustrator, Balsamiq Mockups, Axure RP, and Microsoft Word. Besides, you can draw each map type with pen and paper too! The book also showcases communication techniques and workshop ideas. You’ll learn about the Kaizen-UX management framework, developed by the author, now used by many agencies and in-house UX teams in Europe and beyond. Buying this book will give you hundreds of hours worth of user experience knowledge, from one of the world’s leading UX consultants. It will change your users’ world for the better. If you are still not convinced, we have hidden some cat drawings in it, just in case.
Table of Contents (20 chapters)
Title Page
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Dedication
Preface
Free Chapter
1
How Will UX Mapping Change Your (Users) Life?
12
References

Wireframing with Balsamiq Mockups


Balsamiq Mockups is a great digital tool for sketchy looking, low-fidelity wireframes. You can focus on your vision, and priorities, without being lost in the details of the layout, contents, images, navigation, or technical possibilities. It's probably the closest digital approximation to hand-drawn sketchy wireframes--the ones you make during a meeting or on a napkin in a pub.

Most common UI elements can be found in the UI library on the top of the screen. If you can't see the stripe with UI elements, you need to open it, by clicking on the Show UI Library button (

 ). Alternatively, you can press Ctrl + L (command + L on Mac) to show/hide the UI library. 

Balsamiq comes pre-packed with quite a few UI elements, but you can download more from Mockups To Go at https://mockupstogo.mybalsamiq.com. Mockups To Go is a repository for community-created interface libraries and templates that can be used in Balsamiq Mockups. You can also construct your own reusable...