Book Image

Dynamics 365 Application Development

By : Deepesh Somani, Nishant Rana
Book Image

Dynamics 365 Application Development

By: Deepesh Somani, Nishant Rana

Overview of this book

Microsoft Dynamics 365 CRM is the most trusted name in enterprise-level customer relationship management. The latest version of Dynamics CRM comes with the important addition of exciting features guaranteed to make your life easier. It comes straight off the shelf with a whole new frontier of updated business rules, process enhancements, SDK methods, and other enhancements. This book will introduce you to the components of the new designer tools, such as SiteMap, App Module, and Visual Designer for Business Processes. Going deeper, this book teaches you how to develop custom SaaS applications leveraging the features of PowerApps available in Dynamics 365. Further, you will learn how to automate business processes using Microsoft Flow, and then we explore Web API, the most important platform update in Dynamics 365 CRM. Here, you'll also learn how to implement Web API in custom applications. You will learn how to write an Azure-aware plugin to design and integrate cloud-aware solutions. The book concludes with configuring services using newly released features such as Editable grids, Data Export Service, LinkedIn Integration, Relationship Insights, and Live Assist
Table of Contents (20 chapters)
Title Page
Copyright and Credits
Dedication
Packt Upsell
Contributors
Preface
Index

Steps to create and configure Learning Path


Dynamics 365 covers the sales process from lead-to-opportunity. In this scenario, the lead to opportunity process flow is used for the Learning Path example. The following steps are to provide guidance to create the Learning Path for lead-to-opportunity:

  1. In Dynamics 365, go to Training | Content Library:
  1. The Content Library will open:
  1. Select the Sidebar option:
  1. The Learning Sidebar form will open, fill in all the necessary fields. Enter a Name, choose a Template, and save the Sidebar form:
  1. After this step, edit the sidebar template, enter the sidebar name, edit sections if necessary, and add URLs and images to the sections:
  1. If there is a need to update the section property , click on the edit button of the section. This option will add Content Types, Text, Button, List of Links, and so on:
  1. Select the save option of the Sidebar form:
  1. Select the Preview button on the left-hand side to see a preview:
  1. Publish or Check in the changes, after you have seen the...