Book Image

Voicebot and Chatbot Design

By : Rachel Batish
Book Image

Voicebot and Chatbot Design

By: Rachel Batish

Overview of this book

We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!
Table of Contents (16 chapters)
Voicebot and Chatbot Design
Contributors
Preface
Other Book You May Enjoy
Index

Summary


To sum up the recommendations of this chapter in a few words, I would say that your bot must offer real value and provide rich functionality. Your automated solution, whether through voice or chat, consumed from any channel that the user approaches it from, is a tool for your business to provide a service and value for your customers at scale. The bot is not your goal – it's a tool. It's an additional communication interface that you should leverage to maximize your business goals.

You can start with small, experimental bots, but we are already at a stage where bots should provide a search engine experience and act less like a command line. Think what you need to achieve with your bot. Which NLU or development platform are you using to achieve those goals? Make it an ongoing process: it's not a one-time project! Grow with this exciting and dynamic market and try to be creative or a leader in your space. Everything is possible, so vision it and realize it.

We also talked about being...