Book Image

Voicebot and Chatbot Design

By : Rachel Batish
Book Image

Voicebot and Chatbot Design

By: Rachel Batish

Overview of this book

We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!
Table of Contents (16 chapters)
Voicebot and Chatbot Design
Contributors
Preface
Other Book You May Enjoy
Index

Travel and E-Commerce challenges


The travel and e-commerce industries have two common challenges that make it very difficult for any new solution to have an immediate impact:

  • Current solutions are very advanced

  • The discovery challenge

I consulted some of my colleagues before writing this chapter and asked them to refer me to the best bot – whether voice or chat – that they could recommend in these industries. The recommendations I received for the travel industry weren't necessarily for good companies, but rather for large companies that have already implemented a bot solution. In the e-commerce category, Amazon and Google were recommended many times. We all agreed that there isn't yet a bot that truly makes a difference in the industry and that we still have a long way to go. But why is that?

Can you compete with something that is already successful?

The first challenge is the fact that today's digital solutions are good enough, if not very good, and are very difficult to compete with. e-commerce...