Book Image

Salesforce Process Builder Quick Start Guide

By : Rakesh Gupta
Book Image

Salesforce Process Builder Quick Start Guide

By: Rakesh Gupta

Overview of this book

Salesforce Management System is an information system used in CRM to automate business processes, such as sales and marketing. Process Builder is a visual tool created to automate business processes in Salesforce. It enables users with no coding expertise to build complex Salesforce workflows. The book starts with an introduction to Process Builder, focussing on the building blocks of creating Processes. Then you will learn about different applications of Process Builder for developing streamlined solutions. You will learn how to easily automate business processes and tackle complex business scenarios using Processes. The book explains the workings of the Process Builder so that you can create reusable processes. It also explains how you can migrate existing Workflow Rules to Process Builder. By the end of the book, you will have a clear understanding of how to use Flows and Process Builder to optimize code usage.
Table of Contents (12 chapters)
Title Page
Copyright and Credits
Dedication
Packt Upsell
Foreword
Contributors
Preface
Index

Exercises


  1. Create a one-step Approval Process for an account, to get an approval from the CEO once an account becomes active. Use Process Builder to automatically submit an account for approval, once it gets activated.
  2. Automatically update the lead rating to Warm whenever the lead status gets updated to Working—Contacted.
  1. Develop an application using Flow and Process Builder. It will automatically remove all of the followers from an opportunity, except for the opportunity owner, once its stage is updated to Closed-Won or Closed-Lost.
  2. Automatically create a child case whenever a case is created with a High priority. Use the following information to create the child case:
    • Status: New
    • Priority: Medium
    • Case Origin: Phone
    • Associate it with a high priority case
  3. Create a one-step Approval Process for an account, to get an approval from the CEO once an account becomes active. Use Process Builder to automatically submit an account for approval once it gets activated.
  4. Develop an application, using Flow and Process Builder, that will automatically add a new user that has the role of Sales Executive to the Sales Executive Chatter group.

Note

If the Sales Executive Chatter group does not exist in your Salesforce organization, create a new one.

  1. Once the account has been created, auto-post the account details to a Chatter group (Sales Executive).
  2. Once the opportunity has successfully closed, auto-post a linkpost on a Chatter group (Sales Executive). The output should look similar to the following screenshot:
  1. Auto-create a child case whenever the case's Type field changes to Mechanical, and assign it to the Mechanical Engineers queue.

Note

If the Mechanical Engineers queue does not exist in your Salesforce organization, create a new one.

  1. Whenever a case is created, automatically add the user Helina Jolly to the case team members.

Note

Create a new user in your organization, named Helina Jolly.

  1. First, set the OWD for Lead to Private. Now, develop an application, using Flow and Process Builder, that will automatically share new lead records with the user Helina Jolly, and grant her read/write access.
  2. Once an account becomes inactive, send an email notification to all opportunity owners related to that account. Also, update any related open opportunities' statuses to Closed Lost.

Note

Use theActivefield to decide the account status.

  1. Once an opportunity has successfully closed, auto-create a new opportunity by copying the data from the closed opportunity. Set the opportunity closed date as the new opportunity's created date, plus 100 days.

Note

Copy only the field that is required to create an opportunity.

  1. Create a process that will automatically add new users that have the profile APAC Support Agent to a queue (High Priority Accounts).

Note

If the High Priority Accounts queue and the APAC Support Agent profile do not exist in your Salesforce organization, create new ones.