Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Database authentication


Using the account management of a relational database management system (RDBMS) for user authentication is the default configuration of Siebel CRM. For example during the installation of the Siebel database—as discussed in previous chapters—we must create user accounts in the RDBMS that hosts the Siebel database.

This preconfigured behaviour of Siebel CRM is useful during installation and for small evaluation, development, or test environments to which only a limited number of users have access. Production environments will hardly ever use database authentication.

In the following sections, we will explore the preconfigured settings that enable the default database authentication.

Security adapters are defined as enterprise profiles

Each security adapter is implemented as an enterprise profile. As discussed in Chapter 9, enterprise profiles are reusable collections of parameters. They are referenced by their alias name in parameters of other members of the Siebel enterprise...