Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Directory server authentication


For Siebel CRM deployments that support hundreds or thousands of users, it is very likely that the administrative overhead of managing user accounts for Siebel applications in the RDBMS is too high. Furthermore, it is more reasonable to use existing centralized user account management systems, which typically provide a higher level of manageability and security than RDBMS account management.

For these reasons, Siebel CRM supports a variety of LDAP (Lightweight Directory Access Protocol) based directory servers as well as Microsoft Active Directory. The following table lists the directory server vendors (in alphabetical order) and their products that are supported with Siebel CRM version 8.1.

Vendor

Product

Supported Protocols

IBM

Tivoli Directory Server

LDAP

Microsoft

Active Directory

LDAP and ADSI

Novell

NDS eDirectory

LDAP

Oracle

Internet Directory

LDAP

Oracle/Sun

Java System Directory Server

LDAP

Source: Siebel Security Guide, Version 8...