Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Web Single-Sign-On


Web Single-Sign-On allows companies to deploy web-based portal pages from which users can launch other web applications such as Siebel CRM. The typical scenario is that the end user community does not wish to provide login credentials for each web application repetitively. To accommodate this requirement, Siebel CRM supports web Single-Sign-On (SSO).

Web SSO is based on user authentication at the web server level. The web server takes care of authenticating the user. On Microsoft Windows platforms, this is typically achieved with Microsoft Internet Information Services (IIS) and Microsoft Active Directory (AD).

The following diagram depicts the Siebel Web SSO architecture and its authentication flow:

We can describe the authentication flow for Web SSO as follows:

  1. The end user accesses the Siebel Web client URL.

  2. The web server authenticates the user and passes the username to the Siebel Web Server Extension (SWSE).

  3. The SWSE retrieves the trust token from its configuration file...