Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Creating the database schema files


After a new installation of a Siebel enterprise and after each change to the schema through developer activity or an upgrade to a newer Siebel version, administrators must run a job for the Generate New Database component.

The component is named Generate New Database because it creates a new empty Sybase Adaptive Server Anywhere database in the DBTEMPL folder of the Siebel server's installation directory. This empty database contains the same tables and indexes as those that existed in the server database at the point in time when the component was invoked.

We can use either the Siebel Server Manager (srvrmgr) command line utility to start a task for the GenNewDb (its alias name) component or use the Jobs view in the Administration - Server Management screen in the Siebel Web Client.

The following procedure describes how to run a job for the Generate New Database component using the Jobs view:

  1. Navigate to the Administration - Server Management screen, Jobs...