Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Other migration utilities


Because ADM is not designed to cover all aspects of the deployment of configuration changes, we will discuss additional utilities for configuration migration as provided by Oracle.

  • Siebel Upgrade Wizard—Migrate Repository

  • Deployment of enterprise configuration data using the cfgmerge utility

Siebel Upgrade Wizard—Migrate Repository

As indicated during the discussion of repository migration scenarios, we can observe that the capability of ADM for migration of repository changes is limited to either a Hot-Fix or a Mid-Level Release scenario. Both scenarios share the characteristics of having a relatively small number of object definitions and no database schema changes to be deployed.

A major release scenario, including changes of hundreds or thousands of object definitions including object definitions at the data layer such as tables, columns, or indexes is supported by the Siebel Upgrade Wizard.

The Migrate Repository procedure is provided by the Siebel Database Configuration...