Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Obtaining the license key


Siebel CRM application functionality is licensed by Oracle on a per-module basis. If a customer does not need, for example, the Siebel Marketing functionality, then he does not have to pay for it.

The interesting part, however, is that when we install Siebel CRM, we install the so-called Siebel Repository, the metadata store holding all pre-built application configurations. This repository is the same for all customers. What customers get when they purchase a Siebel CRM license for the modules they have chosen is the Siebel license key.

Plainly, the license key is a set of numbers that control the availability of the Siebel CRM functionality to the end users. Siebel functionality is accessed by means of Siebel Views, which are simply filtered away if the respective license key is not present in the Siebel database.

For an initial demonstration installation of Siebel CRM, it is therefore important to download the correct license key from the Oracle website. For evaluation...