Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Installing the Siebel Database Server Utilities


Any operation that has to be carried out against the Siebel database is done via the Siebel Upgrade Wizard. This utility along with other programs and files such as pre-built SQL scripts are installed using the Siebel Enterprise Server installer option Siebel Database Server Utilities.

As the Siebel Upgrade Wizard uses folders and files situated in the Siebel Server installation directory, it is necessary to install the Siebel Database Server Utilities on the same machine as the Siebel Server. The Installer shows a warning message when we attempt to install the Database Server Utilities into a root directory that does not include a Siebel Server installation.

The table below describes the steps that the InstallShield wizard guides us through when we install the Siebel Database Server utilities on Microsoft Windows-based operating systems.

Step

Description

Tasks and Example Values

1

Start the InstallShield Wizard.

Double-click the setup.exe...