Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Checking the system configuration with the Siebel Environment Verification Tool (EVT)


Now that copying the files that will later enable Siebel CRM functionality into the respective folders is complete, we are ready to set up and configure the system components that constitute the Siebel web architecture.

It is worthwhile to check our future Siebel server machines for full compatibility with the platform requirements as laid out in the document "System Requirements and Supported Platforms" for the version of Siebel CRM we are installing.

In order to provide support for this activity, the installer has placed a small utility named "Environment Verification Tool" (EVT) into the installation folders of the Siebel server software. EVT consists of a command line utility named evt.exe and an accompanying evt.ini file, which holds the configuration information for the program.

The purpose of EVT is to allow frequent checks of the operating system, its settings, and the configuration of Siebel software...