Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Applying patches for Siebel server software


For each major Siebel release such as 8.1.1.0, the base installers are made available by Oracle on http://edelivery.oracle.com. When new features or bug fixes are rolled out for a major release, registered Oracle customers can download the patches or maintenance releases such as 8.1.1.1 or 8.1.1.2 from the Oracle support portal "My Oracle Support" (http://support.oracle.com).

Administrators should review the accompanying maintenance release guide thoroughly in order to understand the implications of the patch.

Installing a patch is a process similar to that of installing the base applications as explained in this chapter in detail. The major difference is that the setup executable checks for existing installations and aborts the patch install if there is no appropriate base version available on the machine.

All software components of the Siebel infrastructure, including the clients such as Siebel Tools, must be on the same patch level. This means...