Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Installing and configuring additional Siebel servers


While having only a single Siebel Server is a common scenario for demonstration or development environments, there are several good reasons to deploy more Siebel Servers in other Siebel environments such as test or production environments.

Among these reasons are the following:

  • Scalability, load balancing, and performance considerations

  • Failover security

  • Deployment of application configurations with minimal downtime

The following diagram depicts a Siebel Enterprise with two Siebel Servers:

Both servers host the same object manager. Siebel Native Load Balancing is enabled, distributing the load evenly between the servers.

When the engineers at Siebel Systems drafted the first design documents in the early 90s, they had large global corporations with thousands of end users in mind. This is one of the reasons why the Siebel server infrastructure is so scalable. It is an easy computation that the more servers we have, the more end users we can support...