Book Image

Microsoft Dynamics Sure Step 2010

Book Image

Microsoft Dynamics Sure Step 2010

Overview of this book

Delivering business solutions is more than just product play. Software is often viewed as the enabler; however, the key to success is how the solution is implemented and how the implementations are managed. With this as the background, Microsoft has developed Microsoft Dynamics Sure Step as the full lifecycle methodology for the Dynamics business solutions portfolio. Microsoft Dynamics Sure Step enables you to maximize your Dynamics investments and increase your efficiency to select, sell, deliver, operate and support your business solution.This book details the use of the Microsoft Dynamics Sure Step methodology to enable the full lifecycle of Microsoft Dynamics Sure Step business solutions engagements. Guidance is provided on the due diligence process for the customer that overlaps the solution selling cycle for the service provider, through to the solution implementation phases, encompassing on-going maintenance and upgrades.This book provides detailed coverage of how to use Microsoft Dynamics Sure Step to successfully deliver Dynamics solutions for your business.The book begins by focusing on the aspects of due diligence and solution selling– whether you are the customer or the service provider, you can learn how you work together to select the right solution to meet the organization’s needs.In the ensuing chapters, you will learn how Microsoft Dynamics Sure Step can help improve the overall quality of your Dynamics business solution, including coverage of proactive and post go-live optimization offerings and a thorough explanation of how to upgrade your Dynamics solutions to the latest release of the products.Finally, the book discusses the essence of Microsoft Dynamics Sure Step projects and how to successfully deliver these business solutions, including project and change management disciplines and processes.Additional key topics such as a guide to adopting Microsoft Dynamics Sure Step are also provided if you are looking to develop a consistent process in your organization.
Table of Contents (20 chapters)
Microsoft Dynamics Sure Step 2010
Credits
Foreword
About the Authors
Acknowledgement
Acknowledgement
About the Reviewers
www.PacktPub.com
Preface
Index

Driving value for the customer and the solution provider


A business solution should be about driving value in the customer's organization. Period! As we discussed in the first chapter, ERP solutions specifically, and CRM solutions to an extent, are mission critical because of the number of core functions they support, such as Quote-to-Order Entry, Order Fulfillment, Receipts and Payments, HR and Payroll, Inventory Management, Demand forecasting and sales pipeline management, among others. When you see the applicability of the system to multiple workflows within the organization, it should then not be a stretch to understand and determine the impact of the system on that organization. A good sales team will try their best to articulate this value during the sales cycle, regardless of whether or not the customer is looking for those kinds of metrics.

A question can be asked as to why this is important. It is easier to drive executive support for a project when there is a value associated...