In a typical invoicing process, it is fairly common that an invoice sent out to a customer will need to be modified. Consider the following scenarios:
An invoice for customer A is accidentally created for customer B. Now customer B contacts us and wants us to cancel the bill.
A customer complains that he received an invoice for something that he never purchased.
A customer purchases products A, B and C but finds that we have sent him an invoice for products A, B and D. Now we need to correct the bill line with product D and change it to product C.
A discount of 10% was promised to a customer on purchase of a certain product. However, when he receives the invoice, he finds that he did not receive the discount. He now wants us to apply the promised discount on the invoice amount and resend the corrected invoice.
These are only a few possible situations where we need to make adjustments to customer invoices.
PeopleSoft Billing offers two ways of adjusting invoices...