A typical BPM initiative touches many systems and a variety of people in an organization. Roles are used to articulate and manage participation of systems and people at different stages of the lifecycle of a BPM project. BPMN modeling notation also uses the roles concept for the purpose of categorizing participants involved in a business process application. Here we will mainly discuss the roles of people participating in the delivery of a BPM project. While there are no industry-wide standards for BPM roles yet, the following list is representative of popular practice:
Process sponsor: Process sponsor, typically a business person, is the initiator of the project and provides the senior management connection to the project. Often the sponsor also provides the funding for the project.
Process owner: This is the role that leads and maintains the overall context of the BPM project. A process owner is familiar with, and influences the high‑level characteristics of, the...