Book Image

Microsoft Dynamics CRM 2011 New Features

By : Jim Wang, Darren Liu
Book Image

Microsoft Dynamics CRM 2011 New Features

By: Jim Wang, Darren Liu

Overview of this book

Microsoft Dynamics CRM 2011 offers exciting new features that enable you to build and maintain a robust customer relationship management system in your organisation.This book is your one stop resource to get to grips with all the new features of Dynamics CRM 2011. To make learning fun and engaging, we will build an Airline Compensation Management (ACM) system using Dynamics CRM 2011.The book starts by setting up the development environment for Microsoft Dynamics CRM 2011. We will then build a structural architecture for the ACM system and configure it in Dynamics CRM 2011. While doing this, we will learn about the new customization features offered by Dynamics CRM 2011.We will then move on to Data Importing and will cover the Import Data Wizard tool, as well as the Import file/data web service which provides additional capabilities that are not available in the Import Data Wizard.We will use client-side programming to perform data validation, automation, and process enhancement and learn powerful event driven server-side programming methods: Plug-Ins and Processes (Formerly Workflows).The book then steers you towards SharePoint integration, Charts and Dashboards, Customizing the Ribbon and Sitemap, and extending Dynamics CRM 2011 in the cloud. Finally we will package the ACM solution and learn how to deploy it.
Table of Contents (18 chapters)
Microsoft Dynamics CRM 2011 New Features
Credits
About the Authors
Acknowledgement
About the Reviewers
www.PacktPub.com
Preface
Index

What is new in CRM 2011?


In the previous version of Dynamics CRM, we are faced with many challenges when we are going to package the final solution for deployment, such as overwriting customer changes, no dependency tracking, versioning, or separate deployment packages for the various artifacts. Most people are still having challenges moving the solution from a development environment to a staging environment, and from a staging environment to a production environment. The deployment story for CRM was poor. The traditional development paradigm, such as contiguous integration and build automation, cannot be used with Microsoft Dynamics CRM. With the previous version of CRM, most of the deployments are manual unless you write your own automatic deployment engine. The deployment steps are very trivial, and administrators have export and import customizations, and register plugins and workflow assemblies. It is a very time-consuming process.

Microsoft Dynamics CRM 2011 has improved the deployment...