Now that we have an out-of-the-box development environment, let's first configure it. Because we use Microsoft Dynamics CRM 2011 as an xRM platform, we just focus on those settings that are used by our ACM system.
Note
The term "xRM" stands for "Anything Relationship Management", and is used to refer to custom solutions that build on top of the Microsoft Dynamics CRM platform.
So Microsoft Dynamics CRM is not just managing the "customers"; it can be customized to manage "anything" that fits for the business requirement.
Navigate to Settings | System | Administration.
The System Settings module allows the configuration of global application settings such as general settings, calendar, formats, auditing, email, marketing, customization, Outlook, reporting, and goal settings. You can easily find and configure these in System Settings.
ACM has a requirement that:
All usernames are set up with First Name and Last Name.
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