Dialogs are the interactive and synchronous processes that collect and process information by using wizard-like web interfaces to direct users through a process.
Note
Dialogs require user's input to run the processes. A dialog can only be run online through the CRM Web application; you cannot run a dialog using CRM SDK or CRM Outlook Offline Access.
Let's start building a Dialog to understand how it works. In this demo, we are going to build a Dialog to help ACM operators to quickly add comments to an existing Flight. A Phonecall record will be created after the Dialog process.
So the user story is like this: A crewmember calls in >>an ACM operator answers the phone and finds out the reason of the call >> verifies the caller's identity >> the crew member makes a comment about a flight >> the ACM operator carries out the request >> a Phonecall record is created in the CRM, with the sender (Crew Member) and related (Flight) information.
We can...