The navigation within Microsoft Dynamics CRM 2011 has completely changed. Similar to the Microsoft Office application, Microsoft Dynamics CRM 2011 introduces the ribbon, as shown below, as the primary location of controls that are used to perform actions in the application:
There are some key concepts that you need to understand, and also common tasks you will need to perform, when customizing the ribbon. In order to customize the ribbon, it would help if you have a background in XML because as of now when we at the time of writing this book, there are no tools available for customizing the ribbon.
Microsoft Dynamics CRM contains a default definition for all of the ribbons in the application. You can export and view the current XML code that defines the ribbon for your own CRM organization, but you can't update the XML directly. Keep in mind that if you want to change the ribbon, you need to define how you want it changed. All of the changes that you want to make...