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Oracle Enterprise Manager Grid Control 11g R1: Business Service Management

Book Image

Oracle Enterprise Manager Grid Control 11g R1: Business Service Management

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Oracle Enterprise Manager Grid Control 11g R1: Business Service Management
May, 2011 | 360 pages
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Table of Contents (16 chapters)
Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
Credits
Credits
About the Authors
About the Authors
About the Reviewers
About the Reviewers
www.PacktPub.com
www.PacktPub.com
Preface
Preface
Free Chapter
1
Business Service Management: An Overview
Business Service Management: An Overview
Complexity in data centers
Modeling
Information Technology Infrastructure Library guidelines
Summary
2
Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
Oracle Enterprise Manager concepts
Flavors of Oracle Enterprise Manager
OEM Grid Control 11gR1 architecture
Target modeling
Composite targets
Product and management focus areas in OEM 11gR1
Summary
3
Modeling Groups and Systems
Modeling Groups and Systems
Groups modeling with OEM Grid Control
Systems modeling with OEM Grid Control
Summary
4
Modeling Services
Modeling Services
Service modeling with OEM Grid Control
Service targets supported in OEM Grid Control
Creating services based on a system target
Creating services Using command-line scripts
Monitoring services
Editing services
Root cause analysis
Summary
5
Service Modeling Using Synthetic Transactions
Service Modeling Using Synthetic Transactions
Active monitoring with OEM Grid Control
Creating services based on service tests
Creating services based on command-line scripts
Prominent service test types
Advanced service test type: Web transaction
Monitoring services based on service tests
Monitoring beacon Targets
Summary
6
Modeling Service Metrics
Modeling Service Metrics
Metric collection using OEM Grid Control
Service target metrics
Metric promotion for service targets
Service metric creation using OEM Grid Control console
Service metric creation using command line
Editing service target metrics
Monitoring service metrics
Diagnosing metric promotion issues
Summary
7
Service-Level Management
Service-Level Management
Service-level agreements
Service-level management
Service-level management in OEM Grid Control
Defining service-levels in OEM Grid Control
Monitoring service-levels using OEM Grid Control
Summary
8
Modeling Composite Business Services
Modeling Composite Business Services
Introduction to composite business services
Aggregate service targets in OEM Grid Control
Creating aggregate service targets
Editing aggregate service targets
Monitoring aggregate service targets
Diagnostics using Root Cause Analysis
Summary
9
Real-Time Business Service Monitoring
Real-Time Business Service Monitoring
Real-time monitoring in OEM Grid Control
Group and system monitoring dashboards
Services monitoring dashboards
Custom services monitoring dashboards
Service Level and Monitoring widget
Summary
10
Business Service Management at your Data Center
Business Service Management at your Data Center
Modeling IT infrastructure
Modeling business services
Modeling service hierarchy
Monitoring business services
Lifecycle management
Final words

Service-level management in OEM Grid Control

OEM Grid Control provides various features to model, monitor, and manage the different aspects of service-level agreements within an enterprise. This can be achieved by configuring and monitoring the Expected Service-level (%) attribute of the service target modeled for the business service. This section describes the various concepts that are required to configure and administer the service-level management features within OEM Grid Control.

Note

Service-levels measured for a service target based on a system reflect the service-level as seen by provider. Similarly, the corresponding measurement on a service target based on a test indicates the service-level as perceived by the consumer.

Service-level rule

Service targets in OEM Grid Control have an attribute Actual Service-level (%) among other attributes such as availability, performance, and usage metrics. The Actual Service-level (%) is defined as the percentage of time during business hours a...

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