The OEM Grid Control constantly computes the service-levels based on the service-level definition that is configured in the Edit Service-level page and checks if the service-level is being met for a given time period. The service-level percentage so computed based on the definition of business hours, is available for regular monitoring.
The OEM Grid Control computes the current service-level for a service target based on the configuration of business hours and the criteria used to define the service-level rule. Based on the computed value, the service-level is displayed as Actual Service-level (%) in the General section within a service target home page, alongside with the configured value for the Expected Service-level (%). Just as other monitoring data displayed in the service target home page, the actual service-level is also displayed for the Last 24 Hours.
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The previous image is a screenshot...