Dynamics CRM 2011 supports two types of business processes: automated processes, which rely on communication among system components; and interactive processes, which rely on users to start and run the processes and allow them to make appropriate decisions during the execution of the processes.
Processes in Dynamics CRM 2011 are built using Windows Workflow Foundation . Dynamics CRM 2011 allows us to create such business processes using the following two components:
Workflows: These are the automated asynchronous business processes that can be initiated either automatically or by a user. Workflows can be created either using the Dynamics CRM 2011 Web application or using Microsoft Visual Studio with Windows Workflow Foundation and Dynamics CRM 2011 SDK. The second type is usually known as custom workflows .
Dialogs: These are the interactive synchronous business processes that can only be initiated by a user. Dialogs are built using a dialog wizard.
Though both workflows...