Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By : Danny Varghese
Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By: Danny Varghese

Overview of this book

Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer."Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.This book will help you attain the MB2-868 certification, making you more marketable.
Table of Contents (19 chapters)
Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
Credits
About the Author
Acknowledgement
About the Reviewers
www.packtpub.com
Preface
Answers to Sample Certification Exam Questions
Index

Introduction to marketing list core records


As its name implies, a core record is a type of record that is central to Dynamics CRM. These record types may or may not be used, depending on the organization's needs. A marketing list is a group of three core record types: accounts, contacts, or leads. A few examples are a marketing list consisting of accounts with an address in the United States, contacts that belong to a company with an address in the United States, or leads entered into Dynamics CRM as a result of a recent trade show. A marketing list can only have one type of core record and that type is set at the time of creation of the list.

  • A lead represents a prospective customer that a user can qualify or disqualify. These leads may come from website enquiry forms, trade shows, conventions, and so on.

  • Accounts are essentially other organizations that your company has a business relationship with.

  • Contacts represent individuals that your organization has a relationship with. These...