Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By : Danny Varghese
Book Image

Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

By: Danny Varghese

Overview of this book

Managing any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer."Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.This book will help you attain the MB2-868 certification, making you more marketable.
Table of Contents (19 chapters)
Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide
Credits
About the Author
Acknowledgement
About the Reviewers
www.packtpub.com
Preface
Answers to Sample Certification Exam Questions
Index

Discount lists


Discount lists are often referred to as volume discount lists. The key here is the word discount. Some organizations have a concept of volume pricing, whereby once a certain quantity of a product has been purchased, a new price will be set. For example, say 1 hour of consulting from Race2Win Insurance Company is USD 100. Now let's say there is a price break for anyone that receives 300 to 500 hours of consulting. Volume pricing dictates the new price to USD 90 per hour (a discount of USD 10).

CRM has a concept of volume discount which is different. Based on the quantity purchased, a discount is given of the price listed on the price list item. Using the previous example, if the rate charged for consulting is USD 100 per hour, and a customer purchases 300 to 500 consulting hours, then volume discount says the customer will get a USD 10 per hour discount.

Creating discount lists

To create a discount list, perform the following steps:

  1. Start CRM, go to the Settings module, and under...