Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

What we now know about Sure Step


Since its initial release in 2007, Sure Step has evolved beyond focusing on deploying Microsoft Dynamics solutions. With every release of Sure Step, the design of the tools and methodology has been expanded to encompass a number of additional use cases, including recent industry/vertical and cross-industry/horizontal solutions. The underlying objective of Sure Step continues to be to help customers in the selection and successful delivery of their Microsoft Dynamics solutions, but the value proposition for the use of Sure Step extends beyond that.

The Sure Step value proposition

The first and foremost value proposition of Sure Step remains the consistent framework for solution delivery that it provides. The processes in Sure Step are repeatable and extendable, giving organizations the ability to build on past learning, thereby leading to high-quality engagements that maximize the resources and speed up the time-to-value for customers. Sure Step provides solid...