From its initial version through to the latest release of Sure Step, a lot of work went into building up the foundational elements of Sure Step; this includes the solution envisioning, waterfall and agile solution delivery, and solution optimization aspects, which we elaborated in the previous sections of this chapter and chapters. Of course, each release also produced new and updated content elements, and this continues to be the focus of the recent and future Sure Step updates. With the workflows and other foundational elements established, the Sure Step team now focuses primarily on ensuring that the content that surfaces in Sure Step, including the guidance and templates, corresponds to the latest Microsoft Dynamics AX, CRM, GP, NAV, and SL product versions.
Customer Success with Microsoft Dynamics Sure Step
Customer Success with Microsoft Dynamics Sure Step
Overview of this book
Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Free Chapter
Background and Concepts
Solution Selling and Driving Due Diligence
Solution Envisioning with Sure Step
Managing Projects
Implementing with Sure Step
Quality Management and Optimization
Upgrading with Sure Step
Project and Organizational Change Management
A Practical Guide to Adopting Sure Step
Summary and Takeaways
Bibliography
Index
Customer Reviews