Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Sure Step updates


From its initial version through to the latest release of Sure Step, a lot of work went into building up the foundational elements of Sure Step; this includes the solution envisioning, waterfall and agile solution delivery, and solution optimization aspects, which we elaborated in the previous sections of this chapter and chapters. Of course, each release also produced new and updated content elements, and this continues to be the focus of the recent and future Sure Step updates. With the workflows and other foundational elements established, the Sure Step team now focuses primarily on ensuring that the content that surfaces in Sure Step, including the guidance and templates, corresponds to the latest Microsoft Dynamics AX, CRM, GP, NAV, and SL product versions.

Sure Step Online

One of the major changes to the Sure Step platform was the release of Sure Step Online a couple of years ago. This was a significant change in the methodology as well as in the release process, because...