Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Summary


In this chapter, we went through the emerging and changing aspects of the field of project management. We discovered that some basic and essential project management techniques can easily make a great difference in our approach to project management. Smartly planned project life cycles and phases, along with respecting the phase-based approach and simple techniques such as WBS will bring instant value to your project services chain. We also learned that by safeguarding the four pillars of project success, a solid undercarriage for your project vehicle is guaranteed, which is a perfect insurance for bumpy roads. Do not be misled by the skeptics' criticisms of project management. We learned that their case is not strong enough to bring down the need for project management. However, we must consider and treat the implementation of a new methodology as an organizational change management initiative.

In the next chapter, we will learn about and experience how Microsoft Dynamics Sure Step...