Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Implementation approaches in Sure Step


The Sure Step methodology provides two distinct implementation approaches for solution delivery: waterfall and agile. The waterfall approach to solution delivery is a sequential process that depicts a linear flow of activities from one phase to another, culminating with the solution being promoted to production and then into operation. In contrast, the agile approach represents an iterative solution development method that promotes a collaborative process between the resources that own and specify the requirements for the solution and the resources responsible for the development and rollout of the solution.

The notion of phases and cross phases

Keeping up with the principles of the waterfall approach, Sure Step provides waterfall-based project types that assemble the activities across five vertical implementation phases: analysis, design, development, deployment, and operation. These phases and their activities are detailed later in this chapter. Sure...