Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

The Deployment phase


Some consider the Deployment phase as the tail end of the project life cycle, while for others, it seems that they still need to start most of the implementation activities in this phase by starting the configuration and testing of the product. Then what have they done up until now? Deployment is a critical process in delivering a successful project. It involves preparing the transition to the operational use of a brand-new solution for the entire company. That's quite something!

Let's discover the critical activities for this phase.

What is critical for a successful deployment?

There is no question that infrastructure and solution readiness are the basis of a good deployment, but they only represent "half way there". The other half, even the bigger half, is the organizational readiness of the customer. Is there a supporting coalition within the user organization for this new solution? Can the key user organization see and appreciate the benefits of this new solution, and...