Book Image

Customer Success with Microsoft Dynamics Sure Step

Book Image

Customer Success with Microsoft Dynamics Sure Step

Overview of this book

Table of Contents (29 chapters)
Customer Success with Microsoft Dynamics Sure Step
Credits
Foreword
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Author
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
About the Reviewer
Acknowledgments
www.PacktPub.com
Preface
Index

Summary


In this chapter, we focused on the project life cycle planning in Sure Step and talked about Waterfall and Agile project types, cross-phase processes, and how to set up solution rollout programs. We learned that Sure Step truly helps in engaging smart projects as it enables us through intelligent life cycle planning to be proactive, goal driven, efficient, and flexible at the same time. Sure Step taught us that we need to be flexible in our approach to the needs of the project, instead of deploying the same approach on all of our projects, while also keeping an eye on continuous interactions with the customer stakeholders.

As a quick reference, the following project types afford you the required flexibility in solution delivery:

  • The Rapid project type is designed for out-of-the-box implementations of the Microsoft Dynamics solution with zero or minimal customizations of the standard solution.

  • The Sure Step Standard project type is suitable for a majority of Microsoft Dynamics projects...